The Marquis Experience

Every StayMarquis home has been curated to meet the standards of the most discerning renter. When renting a StayMarquis home, each guest has access to our exclusive concierge service to assist with any request. However, there are some differences between the level of service a guest receives depending on the program the rental home is enrolled in. Read on to learn more.

Programs

StayMarquis homes are enrolled in 1 of 3 programs (decided by the owner), which determine various factors
affecting each guest's experience. The differences of each program are highlighted below:


×
Each property is either on the "Elite", "Marquis", or "Luxe" program.
Check the tag on the listing to see which program each property is enrolled in.
Each property is either on the "Elite", "Marquis", or "Luxe" program.
Check the tag on the listing to see which program each property is enrolled in.
Pre-Arrival Communication
Questions leading up to guest check-in
House Preparation
Getting the house ready for guest use
Arrival Coordination
Guest communication on day of check-in
Check-In
Process to gain access to the property
In-Stay Communication
Communication throughout guest stay
Issues at Property
If problem arises during guest stay
Post-Stay Communication
Lost items returned to guest
Gift Upon Arrival
A little something extra for the guest
Concierge Service
Vacation enhancements
Elite
Owner-managed
guest experience
w/ Marquis
Performed by owner /
owner's staff
w/ Owner
Owner willl provide
check-in instructions
w/ Owner
Owner to resolve
w/ Owner
At owner's discretion
Marquis' concierge
available to guest
Marquis
Marquis-managed
guest experience
w/ Marquis
Performed by Marquis
w/ Marquis
Marquis representative
will greet guest at the door
w/ Marquis
Marquis to assist
owner to resolve
w/ Marquis
From Marquis, w/ love
Marquis' concierge
available to guest
Luxe
Marquis-managed guest
experience with premium hospitality
w/ Marquis
Performed by Marquis
w/ Marquis
Marquis representative
will greet guest at the door
w/ Marquis
Marquis to assist
owner to resolve
w/ Marquis
From Marquis, w/ love
Marquis' concierge
available to guest

Essentials Provided

All homes on the "Marquis" and "Luxe" programs come with the following essentials:

  • Shampoo
  • Conditioner
  • Bodywash
  • Paper Towels
  • Toilet Paper
  • Laundry Detergent
  • Dishwashing Liquid
  • Dishwasher Pods
  • Dish Brush
  • Sponges
  • Kitchen Trash Bags
  • Small Trash Can Liners
  • Hand Soap
  • Plastic Wrap
  • Aluminum Foil
  • Spices
  • BBQ Propane

Homes on the "Elite" program are provided with this Essentials Checklist, but supplies provided are at each owner's discretion


*If the home you are renting is on the "Elite" program, you may be able to upgrade to the "Marquis" program for an additional fee.*

Endorsements

Look out for these tags on each listing:

Has a Caretaker

CARETAKER

Homes with this tag have a caretaker to oversee the property.

Inspected

VENDOR MANAGEMENT

Homes with this tag are enrolled in StayMarquis' Vendor Management program, meaning they have access to the most qualified and reliable service providers in the market to rectify any issue that may arise.

Inspected

LAST INSPECTION

This tag indicates the year in which the home was last inspected by a StayMarquis representative.

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